PLEASE NOTE: while we do our very best to ship things out expeditiously, occasionally we have to order supplies to complete your order. This means that orders can take up to two weeks to ship. Please plan accordingly when placing your orders. Thank you!

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FAQ'S

Where can I find information about my order?

Once you place an order, a confirmation email will be sent to the email address you provide at checkout. Once your order ships, you’ll receive another email with your tracking number. If you can’t find these emails, check your spam folder!

 

When will I receive my order?

I aim to get orders shipped out within 7 days, but allow myself a 14 business day (Mon.-Fri.) window to ensure that every order gets an equal amount of love and attention. After your package leaves my hands, I have no control over when it arrives to your home. USPS typically takes 3-5 days to deliver, but expect delays due to Covid and the holidays.

 

Where is my package?

I am not responsible for packages once I have given them to the post office. It is the buyers responsibility to create a missing mail/package form. Please wait 3 weeks for US orders and 6 weeks for international orders before emailing me about a missing parcel.

 

Can I make a return/get a refund?

All sales are final. Per shop policy, I will accept returns and issue refunds only for items that are defective or broken due to an error of mine. I take extreme care into making sure my products are durable and structurally sound, however things such as acrylic can break under stress. Please do not wear jewelry in water, and make sure you do not have earrings on when putting on/pulling of shirts. If your item breaks because it was dropped, pulled, etc. I cannot replace or refund it.